Reply To: Send me errors or issues 🤗

[Grace Irene]

Subject: Issue with Video Playback – Black Screen Error

Hi Damon,

Thank you for the fix regarding the “video not being available on March 31” issue. I was able to watch two videos successfully, but now I’m encountering a new problem.

When I try to watch another video, I’m getting a black screen with the message:
“Sorry, we are having a little trouble.”

Could you please look into this? I appreciate your help!